Deciding to close your Imperial Wins Casino account can feel like a big step, especially if you’ve spent time building a balance and enjoying the game library. The platform also offers a broad range of casino online options you can explore before you leave, but when you’re ready, the process is straightforward.

Step-by-Step Process to Delete Your Imperial Wins Casino Account

Follow these actions in order to ensure the deletion request moves smoothly through the support system.

1. Log into your Imperial Wins Casino dashboard and navigate to the “Account Settings” section.
2. Select the “Close Account” option; the button appears at the bottom of the profile page.
3. Read the warning message carefully, then confirm your intention by ticking the consent box.
4. Submit the request; the system automatically generates a ticket for the support team.
5. Check your email for a confirmation link; click it within 48 hours to finalize the request.

Contacting Customer Support

The support team handles deletion requests via the dedicated email address support@imperialwins-casinos.com. A live‑chat operator can also open a ticket if you prefer real‑time assistance.

Verifying Your Identity

Before the team processes your request, they will ask you to upload a government‑issued ID and a recent utility bill. This step prevents unauthorized closures and protects your personal data.

Confirming Deletion via Email

After the support staff validates your documents, they send a confirmation email containing a unique link. Clicking the link signals your final consent and triggers the deletion workflow.

Important Considerations Before Deleting Your Account

Pending Withdrawals and Active Bonuses

Make sure you clear any pending withdrawals; the casino cannot release funds after the account closes. Additionally, use up or forfeit any active bonus balances, because they expire once the profile is removed.

Game Progress and History from Providers

If you have unfinished bets on Betsoft titles such as Stampede or True Sheriff, wait until the rounds settle. The same rule applies to Nolimit City games like Mental or xWays Hoarder. Deleting your profile while a spin is pending could result in lost wagers.

Data Retention Policy and Privacy

Imperial Wins Casino retains transaction records for 12 months to comply with New Zealand’s anti‑money‑laundering regulations. Personal identifiers are purged after that period, but anonymised analytics may remain for internal reporting.

What Happens After Deletion?

Account Closure and Loss of Access

Once the deletion finalises, you lose access to the dashboard, loyalty points, and any saved preferences. The system logs you out permanently.

Timeframe for Permanent Removal

Full removal of your data occurs within 5 business days, after which the backup archives delete the record automatically.

Reopening or Re‑registering – Not Possible

The casino blocks the original email address from being reused, so you cannot create a new account with the same credentials.

Alternatives to Full Profile Deletion

Self‑Exclusion (Temporary or Long‑Term)

Self‑exclusion locks your account for a period you choose, ranging from 30 days to permanent. The feature also blocks promotional emails and marketing calls.

Reducing Deposit Limits or Taking a Break

If you prefer a softer approach, adjust daily deposit caps or enable a “cooling‑off” period. Unlike Tsars Casino, which offers a flexible break, Imperial Wins Casino’s self‑exclusion remains rigid once activated.

Comparing Deletion vs. Self‑Exclusion

Author

Kenji Liu is an iGaming UX specialist who evaluates platform usability and compliance; he has consulted for major operators across Australia and New Zealand, focusing on player safety and seamless account management.

Frequently Asked Questions

Can I delete my Imperial Wins Casino account if I have a pending withdrawal?

No, you must complete or cancel the withdrawal before the deletion request can be approved.

Will my game history with providers like Side City Studios (e.g., Classic Millions) be erased?

The visible history disappears, but anonymised data may stay for statistical purposes.

How long does it take for Imperial Wins Casino to close my profile?

The standard processing window is three to five business days after you confirm via email.

Can I use the same email to create a new account after deletion?

No, the system blocks the original email address permanently.

Does Imperial Wins Casino offer self‑exclusion as an alternative to deletion?

Yes, the casino provides both temporary and permanent self‑exclusion options.